Privacy Policy

Last updated: 27th March 2026

This Privacy Policy explains how Wellington Tails (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our pet sitting website and services (“Services”), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, title
Contact Data: Email address, phone number, address
Pet Information: Pet names, breeds, medical or behavioural details
Booking Information: Service requests, schedules, preferences
Payment Data: Billing address and transaction details (processed securely via third-party providers)
Technical Data: IP address, browser type, device information
Usage Data: Information about how you use our website

How We Use Your Information

We use your data to:

Provide and manage our pet sitting services
Process bookings and communicate with you
Ensure the safety and wellbeing of your pets
Process payments and prevent fraud
Improve our website and services
Comply with legal obligations

Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

Contractual necessity: To fulfil bookings and services
Legitimate interests: To improve services and ensure safety
Consent: For marketing communications (where applicable)
Legal obligation: To comply with applicable laws

Sharing Your Data

We may share your data with:

Trusted pet sitters working on our platform
Payment processors and IT service providers
Professional advisers (e.g. legal or accounting)
Authorities where required by law

We ensure all third parties respect the security of your data.

Data Retention

We retain your personal data only as long as necessary to:

Fulfil the purposes we collected it for
Comply with legal, accounting, or reporting requirements

Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact us at: info.wellingtontails@gmail.com

Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.